Telecommunications

AI in telecommunications: Understanding networks, inspiring customers, automating processes

With AI solutions from AMAI, telcos optimize their networks, reduce churn, increase service quality and create new digital offerings — fast, secure, scalable.
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AMAI is a competent partner for AI integration
AI in Telecommunications

Between network complexity and customer expectations: Why telcos should rely on AI now

Volatile networks, high customer churn, technical service costs and growing competitive pressure pose major challenges for telecommunications providers. There is a lot of untapped potential in your own data, which is often scattered across various systems, processes and touchpoints.

With AMAI, you unlock this potential with the help of artificial intelligence. In this way, you benefit from intelligent network planning, automated fault detection, personalized service and ensure sustainable business success in the long term.

Real Results

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Real Results

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A person concentrates on working on a laptop and making phone calls

Competitive advantages for telcos: Where AI is making a real difference today

Telecommunications providers manage huge amounts of data both in infrastructure and system operations as well as at every digital customer touch point. Anyone who uses this data in a targeted manner with the help of AI not only strengthens the performance of their networks, but also the quality of the customer experience. From intelligent capacity management to predictive maintenance to automated customer interaction: AI unlocks new efficiency gains, sales potential and innovation paths along the entire value chain.

Set new impetus in telco business with AI:

  • Automated network analysis & fault detection
  • Intelligent customer loyalty through churn prediction
  • More efficient processes in technical field service
  • Personalized offer logic & upselling with AI
  • Automated invoice and ticket processing

Real Results

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Real Results

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Tailored AI for Telcos: We understand your systems, data, and challenges

Our AI experts know the specific requirements of telecommunications companies, from network technology to service processes to CRM integration. Together, we identify the Use Cases, which bring real business impact and implement it end-to-end.

Our strengths in the telco environment:

  • Extensive experience with churn-sensitive industries
  • Integration into existing BSS/OSS systems & data platforms
  • Deploy in cloud, edge, or on-prem
  • Focus on explainable AI — even in customer contact

Personal advice

With profound AI expertise and an eye for the big picture. Let's talk about your project.

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Use cases: Examples of how you can use AI in your company

Our process model: This is how we move your AI initiative forward.

As a pure AI consulting and development company, we focus exclusively on AI projects. Our four-stage process model offers you maximum orientation from strategy to production-ready implementation. You don't have to go through all steps: We start right where you are and reliably bring your AI initiative to the next level.

AI Strategy
Right from the start: Your AI Strategy with substance

Before individual use cases are developed and evaluated, we work with you to define your company's overall AI strategy. In doing so, we define goals, fields of action, governance objectives and long-term development directions. This creates clarity, focus and priorities and forms the basis for all next steps, from use case workshops to implementation.

AMAI Konzept
AI Use Case Workshops
Sharpen focus: We show where AI really works for you

We start with a clear view of your processes, data situation and goals. Together, we identify the most meaningful and feasible AI use cases for a sharp focus right from the start.

Arbeit von AMAI am Whiteboard
AI Business Case
Realistic planning: figures you can rely on

We evaluate costs, benefits, risks and opportunities for success. This creates a well-founded business case with a realistically estimated time-to-value and a sustainable basis for making decisions for your project.

Vortrag Screen über KI
AI Integration
From code to production systems: We're bringing AI to the streets

With proven components, proven infrastructure and close coordination with your team, we efficiently put your AI solution into productive use. Real transfer of knowledge is taking place continuously.

✔ No prototype without a plan.
✔ No project has no effect.
✔ No effort without results.

AMAI Team im Büro

Case studies: Successfully implemented AI projects

Tetris-playing AI: Optimizing the use of space and materials in logistics

Robust voice recognition for industry: Development of a precise ASR system for challenging environments

Multimodal model to improve address classification: integration of census and geo-data for more precise recipient addresses

Transparency on the track: AI-based real-time analysis of GSM-R switching radio to optimize rail infrastructure

SegelnAg: Improving online sailing license verification through an AI-supported feedback system

Real Results

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Real Results

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AMAI — Your Guide to AI Expertise from Strategy to Code.

About AMAI: What sets us apart!

We are not a generalist with an AI connection — we are AI specialists with implementation experience. It is precisely this concentration that brings speed, quality and impact to our customers.

Jürgen Stumpp - Managing Partner
Jürgen Stumpp
Managing Director, AMAI GmbH
Tools & partners
Our areas of expertise

AI use case identification & evaluation

AI business cases & roadmaps

Model development & ML engineering

System integration & productive implementation

Productivity, Scaling & Enablement

Explainability & responsible AI

KI Experten Besprechung
15
+
years of experience in AI development
50
+
realized AI projects
100
%
specializing in AI projects
Florian Harnisch

Questions? Just ask.

Florian Harnisch
Solution Advisor
+49 155 63593445
Get in touch